Refund Policy
At Laurel & Thread, each piece is created with care and intention. We want you to feel at ease in what you wear — and confident when you shop with us. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery for items in their original condition — unworn, unwashed, and with all tags attached. Any item not returned within the stated time will not be refunded.
Please ensure your item is packaged securely and returned in its original form whenever possible.
Non-Returnable Items
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Final Sale Items
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Gift Cards
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Accessories
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method. Please allow 5–7 business days for processing after we receive your return.
Shipping costs are non-refundable.
Exchanges
At this time, we do not process direct exchanges. Please place a new order for the item you’d like after your return is approved.
Questions
We’re here to help. For any return questions, reach out to us at info@laurelandthread.com — our team will respond within 1–2 business days.
Damaged or Incorrect Items
If your order arrives damaged or not as described, please contact us within 5 days of delivery. We’ll gladly issue a replacement or refund.
How to Start a Return
To begin your return, please email us at returns@laurelandthread.com with your order number and a brief note.
Laurel & Thread
Graceful simplicity. Everyday comfort.